Refund Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

1. About This Policy

At Wing Snob, we take great pride in delivering high-quality food products and an exceptional dining experience to every customer. We understand that sometimes issues arise, and we are committed to addressing your concerns fairly and promptly. This Refund Policy outlines the conditions under which refunds, exchanges, and cancellations are handled in accordance with applicable United States consumer protection laws, including guidelines set forth by the Federal Trade Commission (FTC) Act.

Because we deal in perishable food items, our refund policy necessarily differs from standard retail policies. We encourage all customers to review their orders carefully at the time of delivery or pickup before consuming any items.

2. Eligibility Conditions for Refunds

We want every Wing Snob customer to be fully satisfied with their order. Refunds may be issued under the following conditions:

• You received an incorrect item that was not part of your original order.
• Your order arrived in a condition that was clearly unsafe, spoiled, or unfit for consumption due to a preparation or handling error on our part.
• A significant portion of your order was missing upon delivery or pickup.
• You were charged an incorrect amount that does not match the agreed-upon price at checkout.
• Your order was never delivered despite confirmation of a successful transaction.
• A technical error on our website or payment platform resulted in a duplicate charge.

To be eligible for a refund, customers must meet all of the following requirements:

1. The refund request must be submitted within the applicable timeframe (see Section 3).
2. The customer must provide valid proof of purchase, such as an order confirmation number or receipt.
3. Photographic or video evidence of the issue may be required for food quality complaints.
4. The complaint must relate to an error attributable to Wing Snob and not to customer preference or change of mind after the food has been prepared.

3. Timeframes for Refund Requests

Due to the perishable nature of food products, refund requests must be made within the following timeframes:

Refund requests submitted outside of these timeframes will not be processed unless exceptional circumstances are documented and verified by our customer service team at their sole discretion.

4. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for a refund. Please review the following non-refundable conditions carefully:

• Change of mind: Once a food order has been prepared, we cannot accept returns or issue refunds due to a change of preference or appetite.
• Incorrect customization instructions: If the customer provided incorrect special instructions (e.g., wrong sauce, wrong spice level) during ordering, Wing Snob is not responsible for the error.
• Partially consumed orders: Refunds will not be issued for items that have been partially or fully consumed, except in documented food safety cases.
• Late pickup by customer: If a customer fails to pick up a pre-ordered item within the designated pickup window and the food quality is subsequently affected, no refund will be issued.
• Delivery delays caused by third parties: Wing Snob is not responsible for delays caused by third-party delivery services, weather conditions, traffic, or other circumstances beyond our control.
• Promotional and discounted items: Items purchased using special promotions, discount codes, or limited-time offers are non-refundable unless the issue is due to an error on our part.
• Gift cards and vouchers: Purchased gift cards and promotional vouchers are non-refundable and non-transferable.
• Catering deposits: Deposits made for catering orders are non-refundable once food preparation has commenced.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow these steps to ensure your request is processed quickly and efficiently:

1. Step 1 — Gather Your Information: Collect your order confirmation number, the date and time of your order, a description of the issue, and any photographic or video evidence of the problem (if applicable).
2. Step 2 — Contact Wing Snob: Reach out to our customer support team through one of the following channels:
   • Email: [email protected]
   • Website: fry-wingsnob.click
3. Step 3 — Submit Your Request: Provide your full name, order number, contact information, a clear description of the issue, and any supporting evidence. Incomplete requests may result in delays.
4. Step 4 — Await Confirmation: Our team will acknowledge receipt of your request within 1 business day and begin reviewing your case.
5. Step 5 — Review and Decision: Our customer service team will review your request and make a determination within 3–5 business days. We may contact you for additional information if needed.
6. Step 6 — Resolution: If your refund is approved, you will receive a confirmation email and the refund will be processed according to the timeframes listed in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on the payment method used at the time of purchase:

Please note that Wing Snob initiates the refund from our end within the stated timeframe, but the time it takes to reflect in your account depends on your financial institution's processing policies. Wing Snob is not responsible for additional delays caused by banks or payment processors.

7. Partial Refunds

In some circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder of the order was delivered correctly and in good condition.
• A promotional discount was applied to part of the order at the time of purchase, and only the non-discounted items are eligible for a refund.
• The customer accepts a replacement for part of the order and requests a refund only for the unreplaced portion.
• The issue reported affected the quality of one item but not the entire order.

The amount of any partial refund will be calculated based on the individual item prices listed at the time of purchase. Wing Snob reserves the right to determine the appropriate refund amount based on the specifics of each case.

8. Exchange Policy

Where possible, Wing Snob prefers to resolve food quality issues by offering an exchange or replacement rather than a monetary refund. This approach ensures you still receive your desired meal without unnecessary delay.

Exchanges are subject to the following conditions:

• Exchange requests must be made within 2 hours of receiving the original order.
• Replacement items will be prepared and made available for pickup or re-delivery at our discretion.
• Exchanges are offered for incorrect or unsatisfactory items of equal or lesser value. If the replacement item is of greater value, the difference may be charged to the customer.
• Wing Snob reserves the right to substitute unavailable items with comparable alternatives.
• Exchanges are not available for items that were ordered correctly and prepared according to the customer's original instructions.

9. Cancellation Policy

We understand that plans can change. However, because our food is freshly prepared, our cancellation policy reflects the nature of perishable goods:

9.1 Standard Orders

• Cancellation within 5 minutes of placing the order: Full refund issued, provided food preparation has not yet commenced.
• Cancellation after 5 minutes or once preparation has begun: No refund will be issued, as ingredients and preparation time have already been committed to your order.

9.2 Pre-Orders and Scheduled Orders

• Pre-orders may be cancelled and fully refunded up to 24 hours before the scheduled pickup or delivery time.
• Cancellations made between 2–24 hours before the scheduled time may be subject to a 50% cancellation fee.
• Cancellations made less than 2 hours before the scheduled time are non-refundable.

9.3 Catering Orders

• Catering orders cancelled more than 72 hours before the event date are eligible for a full refund minus any non-recoverable ingredient costs.
• Catering orders cancelled between 24–72 hours before the event date are eligible for a 50% refund.
• Catering orders cancelled less than 24 hours before the event date are non-refundable.

To cancel an order, contact us immediately at [email protected] with your order number and the reason for cancellation.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request or believe your complaint has not been resolved fairly, Wing Snob offers the following dispute resolution process:

1. Internal Escalation: You may request that your case be escalated to a senior member of our customer service team by clearly stating your request in writing to [email protected]. Include your original case reference number and a detailed explanation of why you believe the initial decision was incorrect.
2. Management Review: Our management team will review escalated cases within 5–7 business days and provide a final written decision via email.
3. Credit Card Chargeback: If you used a credit card and believe an unauthorized charge was made, you retain the right to contact your card issuer to initiate a chargeback process in accordance with your card agreement. We encourage you to attempt resolution directly with us before initiating a chargeback.
4. Consumer Protection Agencies: Customers in the United States have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov or their state's Attorney General office if they believe their consumer rights have been violated.
5. Small Claims Court: For unresolved disputes involving monetary claims, customers may pursue resolution through their local small claims court in accordance with applicable state laws.

11. Chargebacks and Fraudulent Claims

Wing Snob takes fraudulent refund claims very seriously. Any customer found to have submitted a false, misleading, or exaggerated complaint for the purpose of obtaining an unwarranted refund may be subject to the following consequences:

• Permanent suspension of their account and ordering privileges on fry-wingsnob.click.
• Reporting of fraudulent activity to relevant financial institutions and authorities.
• Legal action where warranted under applicable law.

We ask all customers to act honestly and in good faith when submitting refund requests. Our team works diligently to verify all claims before issuing any refunds.

12. Changes to This Policy

Wing Snob reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date. It is the customer's responsibility to review this policy periodically to stay informed of any changes. Continued use of our website or services after any modification constitutes acceptance of the revised policy.

13. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the United States of America and applicable state laws. Any disputes arising under this policy shall be subject to the jurisdiction of the courts located in the applicable state, in accordance with the Federal Trade Commission Act and other relevant federal and state consumer protection legislation.

14. Contact Information for Refund Requests

For all refund requests, cancellations, exchanges, or general inquiries related to this policy, please reach out to Wing Snob's customer support team using the following contact details:

This Refund Policy was last updated on June 12, 2026. © 2026 Wing Snob. All rights reserved.