Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at fry-wingsnob.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website, placing an order, or otherwise interacting with Wing Snob, you acknowledge that you have read, understood, and agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

Wing Snob is committed to protecting your privacy and complying with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state regulations governing the collection and use of personal information.

1. About Wing Snob

Wing Snob is a food service business operating within the United States. We are dedicated to providing high-quality food products and an exceptional customer experience through our online platform and related services.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us using the information provided in the Contact Us section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with Wing Snob — such as when you create an account, place an order, contact customer support, sign up for our newsletter, or participate in promotions — you may provide us with personal information, including but not limited to:

• Identity Information: First and last name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and other contact details.
• Account Credentials: Username and password used to create and access your account on our platform.
• Order and Transaction Information: Details about food items you have ordered, order history, special dietary requests, delivery preferences, and payment details (note: we do not store full payment card numbers; these are handled by our secure third-party payment processors).
• Communications Data: Any messages, feedback, reviews, complaints, or other communications you send to us.
• Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.
• Promotional Information: Information you provide when entering contests, sweepstakes, surveys, or other promotional activities.

2.2 Information Collected Automatically

When you visit our website at fry-wingsnob.click, we automatically collect certain technical and usage information through cookies and similar tracking technologies. This information may include:

• Device Information: Device type, operating system, browser type and version, device identifiers, screen resolution, and language settings.
• Log Data: Internet Protocol (IP) address, browser type, pages visited, time and date of your visit, time spent on each page, referring URL, and other diagnostic data.
• Usage Data: Information about how you use our website, including which pages you visit, which items you browse, search queries, click-stream data, and interaction patterns.
• Location Data: General geographic location inferred from your IP address. We may also collect more precise location data (with your consent) to help facilitate food delivery to your area.
• Cookie and Tracking Data: Data collected through cookies, web beacons, pixels, and similar tracking technologies as described further in our Cookie section below.

2.3 Information Collected from Third Parties

We may receive information about you from third parties in certain circumstances, including:

• Payment Processors: Confirmation of payment completion from our secure third-party payment service providers.
• Delivery Partners: Delivery status and address confirmation from third-party delivery platforms and logistics partners.
• Analytics Providers: Aggregated and anonymized analytics data from providers such as Google Analytics to help us understand website usage patterns.
• Social Media Platforms: If you connect your social media account or interact with our social media pages, we may receive limited profile information in accordance with your social media platform's settings and policies.
• Advertising Networks: Information from advertising networks to help us serve relevant advertisements and measure campaign effectiveness.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account information beyond what is necessary to process payments (handled by our payment processors), racial or ethnic origin, religious beliefs, health information, or biometric data. If you voluntarily provide any such information in your communications with us, we will treat it with the highest level of confidentiality.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. We will only use your personal information when the law allows us to do so. The primary purposes for which we use your information include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and managing transactions.
• Creating and managing your customer account.
• Facilitating payment processing through our secure third-party payment partners.
• Arranging delivery or pickup of your orders.
• Sending order confirmations, receipts, delivery updates, and related service notifications.
• Responding to your customer service inquiries, complaints, and feedback.
• Administering loyalty programs, promotions, contests, or special offers you participate in.

3.2 Improving Our Services and Website

• Analyzing how our website and services are used to improve functionality and user experience.
• Conducting internal research, testing, and data analysis.
• Monitoring and maintaining the technical performance and security of our website.
• Developing new products, services, features, and menu offerings based on customer preferences and trends.
• Diagnosing and fixing technical issues and bugs.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and updates about Wing Snob — only where you have given your consent or where we have a legitimate interest to do so.
• Personalizing your experience on our website by showing you relevant content, menu recommendations, and offers based on your browsing history and order history.
• Delivering targeted advertising on our website and third-party platforms, including social media.
• Measuring the effectiveness of our marketing campaigns and communications.

You have the right to opt out of marketing communications at any time. Please see the Your Rights section below for more information on how to exercise this right.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, legal processes, or governmental requests.
• Enforcing our Terms of Service and other applicable agreements and policies.
• Detecting, preventing, and addressing fraud, security incidents, and other harmful or illegal activities.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.
• Establishing, exercising, or defending legal claims.

3.5 Business Operations

• Managing our business operations and internal administrative functions.
• Performing accounting, auditing, and financial reporting.
• Training our staff and improving our customer service standards.
• Facilitating business transitions such as mergers, acquisitions, or sales of assets.

4. Sharing of Your Information

Wing Snob does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: To securely process payment card transactions and prevent fraud.
• Delivery and Logistics Partners: To fulfill and deliver your food orders.
• Technology and Hosting Providers: To host and maintain our website and digital infrastructure.
• Analytics Providers: To help us analyze website traffic and user behavior (e.g., Google Analytics).
• Email and Marketing Service Providers: To send transactional and promotional communications on our behalf.
• Customer Support Platforms: To help us manage customer inquiries and support tickets.
• Advertising Networks: To deliver targeted advertisements and measure campaign performance.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other valid legal process under applicable United States federal or state law.
• Cooperate with law enforcement agencies, regulatory authorities, or other government bodies.
• Protect the rights, property, or safety of Wing Snob, our customers, employees, or the general public.
• Detect, prevent, or address fraud, security vulnerabilities, or technical issues.
• Enforce our Terms of Service and other applicable policies.

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, sale of all or a portion of its assets, or other business transition, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via email and/or a prominent notice on our website, and you will be informed of any choices you may have regarding your information.

4.4 With Your Consent

We may share your personal information with third parties in other ways not described above when we have your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for research, analytics, marketing, and business intelligence purposes without restriction.

5. Cookies and Tracking Technologies

Our website at fry-wingsnob.click uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze website traffic, and support our marketing activities.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cookies enable core features like shopping cart functionality, account access, and security features. The website cannot function properly without these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether visitors receive error messages. This data helps us improve the website's performance.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your preferred language, location, or saved items) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing behavior, both on our website and on third-party websites.

5.2 Managing Your Cookie Preferences

You have the right to accept or reject non-essential cookies. You can manage your cookie preferences through your browser settings or through our cookie consent tool on the website. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of its features.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website.

6. Data Security

Wing Snob takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive payment information is handled by PCI-DSS compliant payment processors.
• Access Controls: Access to personal information is restricted to authorized Wing Snob personnel and service providers who have a legitimate need to access that information for the purposes described in this policy.
• Secure Infrastructure: Our website and data systems are hosted on secure servers with appropriate firewalls, intrusion detection systems, and security monitoring protocols.
• Password Protection: Customer accounts are password-protected, and we encourage you to choose a strong, unique password and never share it with anyone.
• Regular Security Assessments: We regularly review and update our security practices to address emerging threats and vulnerabilities.
• Employee Training: Our team members are trained on data privacy and security best practices.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Wing Snob will notify affected individuals and relevant authorities in accordance with applicable United States federal and state laws, including state data breach notification statutes.

7. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. Wing Snob is committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, the categories of sources, and the categories of third parties with whom we share your information.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we hold about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (such as where we need to retain your data to complete a transaction, comply with a legal obligation, or for security purposes).
• Right to Correction: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. Wing Snob does not sell your personal information as traditionally defined; however, our use of certain advertising and analytics cookies may constitute "sharing" under the CPRA. You may opt out by contacting us or using our cookie management tools.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

7.2 General Privacy Rights (All Users)

Regardless of your state of residence, we also honor the following privacy requests:

• Right to Access and Review: You may request access to the personal information we hold about you to verify its accuracy and completeness.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request deletion of your personal information where we no longer have a legitimate reason to retain it.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format where technically feasible.
• Right to Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly at [email protected].
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: fry-wingsnob.click (via our contact form)

We will respond to verifiable consumer requests within 45 days of receipt. If we need more time, we will notify you of the reason and extension period (up to an additional 45 days) in writing. We will deliver our response electronically unless you request otherwise. We do not charge a fee for processing verifiable consumer requests unless the request is manifestly unfounded, excessive, or repetitive.

For your protection, we may need to verify your identity before fulfilling your request. This verification process may involve confirming information associated with your account or other information we have on file.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our internal data retention and disposal procedures. Where we are unable to delete your information for technical reasons, we will ensure it is isolated and protected from further processing until deletion is possible.

9. Children's Privacy

Wing Snob's services, including online food ordering, are not directed at or intended for children under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving such notification, we will take prompt steps to verify the information and, if confirmed, will delete the child's personal information from our systems as quickly as reasonably practicable. We comply with the Children's Online Privacy Protection Act (COPPA), which restricts our ability to collect personal information from individuals under the age of 13. Our age restriction of 18 years exceeds this federal minimum requirement.

If you are under 18 years of age, you are not permitted to use this website or provide any personal information to Wing Snob. We encourage parents and guardians to monitor their children's online activities and to educate them about safe and responsible internet use.

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you access our website from outside the United States, please be aware that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

In the event that we transfer personal information to service providers or partners located outside the United States, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable privacy laws. Such safeguards may include:

• Ensuring that the recipient country provides an adequate level of data protection as recognized by applicable law.
• Implementing appropriate contractual clauses or data processing agreements with international service providers.
• Ensuring that international service providers maintain security standards and privacy practices consistent with this Privacy Policy.

By using our website and providing your personal information, you consent to the transfer of your information to the United States and acknowledge that your information may be subject to United States law.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Wing Snob. This Privacy Policy applies only to our website at fry-wingsnob.click and does not extend to any third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services that you visit through links on our website before providing any personal information to those third parties. The inclusion of a link on our website does not imply endorsement of the linked website or service by Wing Snob.

12. California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following additional disclosures pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

12.1 Categories of Personal Information Collected

Over the preceding 12 months, Wing Snob has collected the following categories of personal information:

12.2 "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents who are our customers to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected].

13. FTC Act Compliance

Wing Snob is committed to complying with the Federal Trade Commission Act (FTC Act) and the FTC's guidelines on privacy and data security. Our data practices are designed to be fair, transparent, and consistent with consumer expectations. We do not engage in unfair or deceptive practices regarding the collection, use, or disclosure of consumer personal information.

If you believe that Wing Snob has engaged in practices that violate the FTC Act or applicable consumer protection laws, you have the right to file a complaint with the Federal Trade Commission at www.ftc.gov/complaint or by calling 1-877-382-4357.

14. How to File a Privacy Complaint

If you have concerns about how Wing Snob handles your personal information, we encourage you to contact us directly first so that we can attempt to resolve your concern promptly.

14.1 Contact Wing Snob Directly

Please send your privacy-related complaint or concern to:

We will acknowledge your complaint within 10 business days and aim to resolve all privacy-related complaints within 30 days. If we need more time to investigate, we will keep you informed of our progress.

14.2 File a Complaint with Regulatory Authorities

If you are not satisfied with our response or believe we have not adequately addressed your concern, you have the right to file a complaint with the relevant data protection or consumer protection authority. In the United States, you may contact:

• Federal Trade Commission (FTC): Visit www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357). The FTC is the primary federal agency responsible for consumer protection and data privacy enforcement in the United States.
• California Privacy Protection Agency (CPPA): If you are a California resident, you may submit a complaint to the California Privacy Protection Agency at cppa.ca.gov. The CPPA is the state agency responsible for enforcing the CCPA/CPRA.
• California Attorney General: California residents may also file complaints with the Office of the California Attorney General at oag.ca.gov.
• Your State Attorney General: Residents of other states may file complaints with their respective State Attorney General's office regarding consumer protection and privacy matters.

15. Changes to This Privacy Policy

Wing Snob reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory guidance. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date at the top.
• Send a notification email to registered customers informing them of the material changes, where required by applicable law.
• Display a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, please discontinue use of our services and contact us to request deletion of your personal information.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

Our privacy team will respond to your inquiry as soon as possible and no later than 45 days from the date of receipt of your request, in accordance with applicable United States privacy law requirements.

Thank you for trusting Wing Snob with your personal information. We are committed to maintaining the highest standards of privacy, security, and transparency in everything we do.